Privacy Policy

1. Introduction

Venturo Canada Ltd. (“Venturo”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices and rights you have. It applies to visitors to our website and to customers and prospective customers of our window and door services.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

2. What information we collect

Contact information: name, email address, phone number and project address (when you submit a form, request a quote, request a brochure or book an in-home consultation).
Project information: photos of your home, measurements, product preferences, and quote and order details, including photos you share so we can prepare design visualizations.
Financing information: if you apply for payment plans, the details needed by our financing partner. We do not store your full credit or banking details ourselves.
Newsletter information: email address and optional name.
Technical information: IP address, browser type, device and pages visited (collected through cookies and similar technologies).

3. Why we collect and use your information

To respond to your enquiry, send our brochure and prepare quotes.
To schedule measurements and consultations, and to manufacture, deliver and install your windows and doors.
To prepare design visualizations of your project.
To arrange customer financing, if you choose it.
To provide warranty service and customer support.
To send newsletters and promotional emails, only with your consent.
To improve our website and services through analytics.
To meet legal, tax and accounting obligations.

4. Your consent

We collect, use and disclose your personal information with your consent, or where the law permits or requires it. Depending on the situation, consent may be express (for example, ticking a box to join our newsletter) or implied (for example, when you request a quote and give us your contact details so we can provide it). You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice (see Section 9).

Marketing emails (CASL): we send commercial electronic messages only with your express or validly implied consent. Every message includes our contact details and a working unsubscribe link, and we process unsubscribe requests within 10 business days.

5. Sharing your information

We do not sell your personal information. We share it only where needed with:

Installation partners and subcontractors working on your project.
Our manufacturing and supply partners (for order specifications and delivery details).
Our financing partner, if you apply for financing.
Service providers such as our website host, CRM, email and analytics providers, and professional advisors (accountants, lawyers, insurers).
Authorities, where required by law.

These parties may only use your information to provide services to us and must protect it appropriately.

6. Storage and transfers outside Canada

Some of our service providers store or process information outside Canada, including in the United States and the European Union. Your information may therefore be subject to the laws of those jurisdictions and may be accessible to their courts, law enforcement and authorities. We use contractual and technical safeguards to protect it.

7. Cookies and similar technologies

Our website uses:

Essential cookies: needed for the site to work.
Analytics cookies: to understand how the site is used and improve it.
Marketing cookies: to measure and personalize advertising, only with your consent.

You can manage your choices through the cookie banner or your browser settings. Blocking some cookies may affect how the site works.

8. Security and retention

We use reasonable physical, organizational and technological safeguards to protect your information against loss, theft and unauthorized access, use or disclosure. In the event of a breach that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

We keep personal information only as long as needed for the purposes above:

Enquiries and quotes that do not proceed: up to 24 months.
Customer and project records (including warranty): for the warranty period plus 7 years, to meet tax and legal requirements.
Newsletter data: until you unsubscribe.
Technical data: according to the retention settings of our analytics tools.

9. Your rights and choices

You have the right to:

Ask what personal information we hold about you and request access to it.
Ask us to correct information that is inaccurate or incomplete.
Withdraw your consent to our use of your information, including marketing.
Ask questions or raise concerns about how we handle your information.

To make a request, contact our Privacy Officer using the details below. We will respond within 30 days.

10. Privacy Officer and complaints

We are accountable for the personal information under our control. Our Privacy Officer is:

Privacy Officer, Venturo Canada Ltd.

[email] · [phone] · [address], Ontario, Canada

If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada: www.priv.gc.ca.

11. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date of the latest update at the top.

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